Tidio Lyro is an easy start for small online shops: a live-chat tool with a free plan and an AI agent sold in monthly tiers. Teams tend to look elsewhere when the three separate meters get hard to track, when they need more channels, or when they outgrow a small-business tool.
The alternatives below each fix one of those problems, from a full support helpdesk to a flow builder for lead capture. Every reason for switching comes from Tidio's own pricing and help centre. See Tidio Lyro vs Intercom Fin and Landbot vs Tidio Lyro for head-to-heads.
Why people look beyond Tidio Lyro
- Tidio runs three separate meters: human-answered conversations, Lyro AI conversations and Flows visitors reached.
- There is no published per-conversation overage; on monthly billing Tidio can move you up a tier at 95% of your quota.
- The free Lyro conversations are a one-off grant of 50, not a monthly allowance.
- Tidio's own pages disagree on how a returning visitor is counted: one help article closes a thread after 15 idle minutes and counts the next reply again.
The alternatives, ranked
Intercom Fin
Funded support teams that want an AI agent, a shared inbox and ticketing in one tool8.2- Paid plans from
- US$0.99 per resolution
- Pricing model
- Mixed
- Free plan
- No
- Channels
- Website widget, WhatsApp, Messenger, Instagram, SMS, Email, Voice, Slack
Fin is an AI agent that answers customer-service questions from your own help content, sold inside the Intercom helpdesk (which also holds the visual Workflows bot builder) or on top of another helpdesk such as Salesforce or HubSpot. It is built for funded support teams: you pay per helpdesk seat, plus US$0.99 for each conversation that ends in a billable outcome. The vendor renamed itself from Intercom to Fin on May 12, 2026, and has been part of Salesforce since September 10, 2026.
The catch: The visual Workflows builder is not in the entry plan: the Workflows FAQ says you must be on Advanced, at US$99 per seat a month, or higher.
Botpress
Support teams with a developer on hand that want agent building and a helpdesk in one tool8.0- Paid plans from
- US$150 per month
- Pricing model
- Plan plus usage meter
- Free plan
- Yes
- Channels
- Website widget, WhatsApp, Messenger, Instagram, Telegram, SMS, Email, Slack, Voice
Botpress is a cloud platform for building AI agents: a visual Studio, LLM-driven steps the docs call Autonomous Nodes, a code SDK and, since May 2026, its own helpdesk called Desk. It is built for support teams that have someone technical on hand. Workspaces created after May 14, 2026 pay a flat plan fee for a monthly conversation allowance, and extra conversations are bought automatically in packs of 100.
The catch: On paid plans you cannot switch off overage: at 95% of your allowance Botpress buys a pack of 100 conversations for you, and that pack stays on the bill every month until you remove it.
HubSpot Chatbot Builder
Teams already running sales or support in HubSpot that want a bot writing straight into their CRM7.7- Paid plans from
- US$20 per seat per month
- Pricing model
- Free tool, paid seats
- Free plan
- Yes
- Channels
- Website widget, Messenger, WhatsApp, Email
HubSpot's chatbot builder is a visual, rule-based bot tool (HubSpot calls the bots chatflows) that comes free with HubSpot's CRM, with the Breeze Customer Agent as a separate AI option. It is built for teams that already keep contacts, tickets and meetings in HubSpot. The builder itself costs nothing; you pay for seats to remove branding and unlock branching, and for HubSpot credits each time the AI agent resolves a conversation.
The catch: Free and Starter accounts cannot add if/then branches to a bot, so the first tier with real conversation logic is Professional at US$100 per seat per month plus a required one-time US$1,500 onboarding fee.
Landbot
Marketing teams in Europe that want lead-capture flows on a website, with prices in euros and data hosted in the EU7.5- Paid plans from
- €40 per month
- Pricing model
- Plan plus usage meter
- Free plan
- Yes
- Channels
- Website widget, WhatsApp, Messenger
Landbot is a visual, no-code chatbot builder from Barcelona for websites, WhatsApp and Messenger. It is built mainly for marketing teams that want to capture and qualify leads with button-driven flows, with an optional AI Agent block inside the flow. It charges a flat monthly plan that includes a pool of chats and a smaller, separate pool of AI chats, and it bills a published price for each chat beyond the pool.
The catch: Branding removal, webhooks, CRM integrations and WhatsApp on your own number all start at Professional, so the €40 Starter plan is narrower than its price suggests.
Manychat
Creators and social-first shops that sell through Instagram, TikTok or Messenger DMs6.9- Paid plans from
- US$17 per month
- Pricing model
- By number of contacts
- Free plan
- Yes
- Channels
- Instagram, Messenger, WhatsApp, Telegram, TikTok, SMS, Email
Manychat is a marketing bot: a visual flow builder that replies to comments and direct messages on Instagram, TikTok, Messenger, WhatsApp and Telegram, with SMS and email as add-on channels. It is built for creators and social-first shops, not for website support, because it has no website chat widget. It charges a flat plan fee that includes a monthly allowance of Active Contacts, then a per-contact price above that allowance.
The catch: A broadcast makes every recipient an Active Contact for that month, so one send to a large list can use up the whole allowance and start per-contact overage unless you set a cap.
Comparison table
| Product | Score | Type of tool | Paid plans from | Free plan | What the bill grows with | EU data hosting | Best for |
|---|---|---|---|---|---|---|---|
| Tidio Lyro | 7.5 | AI agent for support | US$29 per month | Yes | conversations | Yes | Small online shops and support teams that want an AI agent, simple automations and a shared inbox from one vendor, with published self-serve prices |
| Intercom Fin | 8.2 | AI agent for support | US$0.99 per resolution | No | resolutions | Partly | Funded support teams that want an AI agent, a shared inbox and ticketing in one tool |
| Botpress | 8.0 | Agent-building platform | US$150 per month | Yes | conversations | Partly | Support teams with a developer on hand that want agent building and a helpdesk in one tool |
| HubSpot Chatbot Builder | 7.7 | Bot bundled with a CRM | US$20 per seat per month | Yes | resolutions | Partly | Teams already running sales or support in HubSpot that want a bot writing straight into their CRM |
| Landbot | 7.5 | No-code flow builder | €40 per month | Yes | chats | Yes | Marketing teams in Europe that want lead-capture flows on a website, with prices in euros and data hosted in the EU |
| Manychat | 6.9 | Messaging-marketing bot | US$17 per month | Yes | contacts | Yes | Creators and social-first shops that sell through Instagram, TikTok or Messenger DMs |
Frequently asked questions
What is a good alternative to Tidio for a bigger support team?
Intercom Fin is the usual step up from Tidio for a larger support team, with seats, ticketing and an AI agent billed per resolution. HubSpot's bot is an option if your team already uses HubSpot's CRM. Compare them on our customer support list.
Is there a Tidio alternative with simpler pricing?
Landbot and Botpress each bill one main meter with a published overage price, which some teams find easier to track than Tidio's three meters. Landbot charges €0.05 per extra chat. Our guide to chatbot pricing models explains the trade-offs.
Which Tidio alternative is best for ecommerce?
For ecommerce, Intercom Fin lists Gorgias among its integrations and supports ecommerce use cases, and Manychat suits shops that sell through social DMs. Tidio itself remains strong for Shopify and WooCommerce stores. See our best chatbots for ecommerce.
Related pages
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
- Best chatbot buildersbest list
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Researched and drafted with AI assistance from the sources listed on this page. We have not built or tested bots on these platforms yet. Method: How we review