Landbot and Tidio Lyro are both hosted, no-code tools with EU data residency, but they start from different jobs. Landbot is a flow builder for button-driven lead capture and qualification, with an AI block inside the flow. Tidio is a live-chat tool for small online shops, and Lyro is its AI agent that answers customer questions from your help content.
The question that decides most choices is whether you want to collect leads or answer support questions. The meters also differ. Landbot counts chats across all channels plus a separate pool of AI chats. Tidio runs three meters: human-answered conversations, Lyro AI conversations and Flows visitors. So a Landbot chat and a Tidio conversation are not the same unit, and plan prices cannot be lined up directly.
Bottom line
- Choose Landbot to capture and qualify leads with structured flows, and choose Tidio Lyro to answer shoppers' support questions with an AI agent inside a live-chat tool.
Side by side
| Landbot | Tidio Lyro | |
|---|---|---|
| Score | 7.5 | 7.5 |
| Type of tool | No-code flow builder | AI agent for support |
| Pricing model | Plan plus usage meter | Mixed |
| Paid plans from | €40 per month | $29 per month |
| What the bill grows with | chats | conversations |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Visual flow builder | Yes | Yes |
| Extensible with code | Yes | Partly |
| Choose or bring your own AI model | Partly | No |
| Bot export | Not documented | Partly |
| Self-hosting | No | No |
| Built-in inbox for human handoff | Yes | Yes |
| Channels | Website widget, WhatsApp, Messenger | Website widget, WhatsApp, Messenger, Instagram, Email |
| Languages | Not documented | 48+ languages |
| EU data hosting | Yes | Yes |
| Compliance | SOC 2 (type not stated), GDPR, DPA on request | SOC 2 Type II, GDPR DPA (on request), CCPA/CPRA, EU-US DPF |
| Vendor's headline claim | — | 67% |
| Figure | 70% (CASFID) | 83% (Borrowell, Lyro running inside Zendesk (case study published by Tidio)) |
| Best for | Marketing teams in Europe that want lead-capture flows on a website, with prices in euros and data hosted in the EU | Small online shops and support teams that want an AI agent, simple automations and a shared inbox from one vendor, with published self-serve prices |
Choose Landbot if
- You want button-driven flows that qualify leads and send them to HubSpot, Salesforce or Pipedrive.
- You want a published price for every chat beyond your pool: €0.05 each.
- You want WhatsApp on your own number, sold as an add-on to Professional.
- You are billed in euros and want prices that start at €40 a month.
Choose Tidio Lyro if
- You run a Shopify or WooCommerce store and want an AI agent to answer order and product questions.
- You need Instagram or email as channels, which Landbot does not list.
- You want a free plan with up to 10 seats for your team.
- You want AI answers sold in fixed monthly tiers, from $39 a month.
Score breakdown
| Criterion | Weight | Landbot | Tidio Lyro |
|---|---|---|---|
| Pricing clarity | 25% | 4/5 | 4/5 |
| Access: free plan and time to a first bot | 15% | 5/5 | 5/5 |
| Builder depth and control | 20% | 3/5 | 3/5 |
| Reach and human handoff | 20% | 4/5 | 4/5 |
| Data, compliance and evidence | 20% | 3/5 | 3/5 |
What it costs at three volumes
| Product | What the bill grows with | 100 | 1,000 | 5,000 |
|---|---|---|---|---|
| Landbot | chats | €0 (Free) | €65 (Starter) | €225 (Professional) |
| Tidio Lyro | conversations | $75 (Lyro AI Agent 100) | $700 (Lyro AI Agent 1,000) | Custom quote |
Frequently asked questions
Is Landbot or Tidio better for an online store?
Tidio is built around online stores, with Shopify and WooCommerce integrations and an AI agent for customer questions. Landbot is built for lead-capture flows and does not list store integrations. See our best chatbots for ecommerce.
Do Landbot and Tidio both host data in the EU?
Yes. Landbot's help center says all instances run on Google Cloud servers in Belgium, and Tidio documents EU data residency. Our guide to chatbots and the law covers what else to check.
Which has a better free plan, Landbot or Tidio?
Landbot's Free plan includes 100 chats a month on the web channel with 1 seat and no AI. Tidio's Free plan includes 50 human-answered conversations, a one-off grant of 50 Lyro conversations and up to 10 seats.
What happens when you run out of chats on Landbot or Tidio?
Landbot's paid plans keep running and charge €0.05 per extra chat, within fair-use ceilings. Tidio publishes no per-conversation overage; its quota either stops or moves you up a tier at 95% on monthly billing. The Landbot Free plan stops at its limit without warning.
Related pages
- Landbot reviewreview
- Landbot pricing explainedpricing
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
Sources
- Landbot pricing — Landbot · September 18, 2026
- Fair use policy — Landbot Help Center · September 18, 2026
- Payment FAQ — Landbot Help Center · September 18, 2026
- Subscription — Landbot Help Center · September 18, 2026
- WhatsApp integration update: per-message pricing — Landbot Help Center · September 18, 2026
- AI Agents: setup and implementation guide — Landbot Help Center · September 18, 2026
- Privacy and security — Landbot Help Center · September 18, 2026
- Barcelona-based Landbot secures €6.5 million Series A for its no-code chatbot builder — EU-Startups · September 18, 2026
- Tidio pricing — Tidio · September 18, 2026
- The free version and downgrading your account — Tidio Help Center · September 18, 2026
- The Lyro AI agent limit — Tidio Help Center · September 18, 2026
- The monthly conversations limit — Tidio Help Center · September 18, 2026
- The monthly flow limit — Tidio Help Center · September 18, 2026
- Automatic upgrades — Tidio Help Center · September 18, 2026
- Lyro AI Agent — Tidio · September 18, 2026
- Lyro, the conversational AI agent — Tidio Help Center · September 18, 2026
- Data sources: Lyro's knowledge base — Tidio Help Center · September 18, 2026
- Lyro Actions — Tidio Help Center · September 18, 2026
- Connect Lyro with MCP servers — Tidio Help Center · September 18, 2026
- How do flows, Lyro and live agents work together — Tidio Help Center · September 18, 2026
- Tidio Flows — Tidio · September 18, 2026
- Flow templates — Tidio Help Center · September 18, 2026
- Flows: making an API call (HTTP request) — Tidio Help Center · September 18, 2026
- Integration with Zapier — Tidio Help Center · September 18, 2026
- Transfer flows between projects — Tidio Help Center · September 18, 2026
- Flow and handoff analytics — Tidio Help Center · September 18, 2026
- Developer resources in Tidio — Tidio Help Center · September 18, 2026
- Lyro multilanguage support — Tidio Help Center · September 18, 2026
- Change and add languages in your chat widget — Tidio Help Center · September 18, 2026
- Privacy policy and GDPR compliance — Tidio Help Center · September 18, 2026
- Tidio trust center — Tidio · September 18, 2026
- Tidio integrations — Tidio · September 18, 2026
- About Tidio — Tidio · September 18, 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · September 18, 2026
- Borrowell case study — Tidio · September 18, 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · September 18, 2026
Researched and drafted with AI assistance from the sources listed on this page. We have not built or tested bots on these platforms yet. Method: How we review