# Which chatbot should you use?

> Independent reviews of nine chatbot builders: Intercom Fin, Botpress, HubSpot Chatbot Builder, Landbot, Tidio Lyro, Manychat, Typebot, Voiceflow and Chatfuel, scored on a published rubric with every price linked to its source.

- **Customer support:** [Intercom Fin](https://chatbots.reviews/en-us/reviews/intercom-fin) — AI agent, inbox and ticketing in one product, at $0.99 per outcome on top of seats.
- **Ecommerce:** [Tidio Lyro](https://chatbots.reviews/en-us/reviews/tidio-lyro) — Shopify and WooCommerce integrations, a free plan, and AI conversations sold in tiers from $39 a month.
- **Lead generation:** [Landbot](https://chatbots.reviews/en-us/reviews/landbot) — No-code lead-capture flows, EU hosting and a published €0.05 per extra chat.
- **Build it yourself:** [Botpress](https://chatbots.reviews/en-us/reviews/botpress) — A visual Studio plus JavaScript, an SDK and REST APIs, with a free plan of 25 conversations to try it.

## Best chatbot builders in 2026

All nine builders on one scale. The score weighs pricing clarity, access, builder depth, reach and handoff, and data and trust. It rates what the vendors document, not how good a bot's answers are; [how we review](https://chatbots.reviews/en-us/how-we-review) has the rules.

| Product | Score | Type of tool | Paid plans from | Free plan | What the bill grows with | EU data hosting | Best for |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Intercom Fin](https://chatbots.reviews/en-us/reviews/intercom-fin) | 8.2 | AI agent for support | $0.99 per resolution | No | resolutions | Partly | Funded support teams that want an AI agent, a shared inbox and ticketing in one tool |
| [Botpress](https://chatbots.reviews/en-us/reviews/botpress) | 8.0 | Agent-building platform | $150 per month | Yes | conversations | Partly | Support teams with a developer on hand that want agent building and a helpdesk in one tool |
| [HubSpot Chatbot Builder](https://chatbots.reviews/en-us/reviews/hubspot-chatbot) | 7.7 | Bot bundled with a CRM | $20 per seat per month | Yes | resolutions | Partly | Teams already running sales or support in HubSpot that want a bot writing straight into their CRM |
| [Landbot](https://chatbots.reviews/en-us/reviews/landbot) | 7.5 | No-code flow builder | €40 per month | Yes | chats | Yes | Marketing teams in Europe that want lead-capture flows on a website, with prices in euros and data hosted in the EU |
| [Tidio Lyro](https://chatbots.reviews/en-us/reviews/tidio-lyro) | 7.5 | AI agent for support | $29 per month | Yes | conversations | Yes | Small online shops and support teams that want an AI agent, simple automations and a shared inbox from one vendor, with published self-serve prices |
| [Manychat](https://chatbots.reviews/en-us/reviews/manychat) | 6.9 | Messaging-marketing bot | $17 per month | Yes | contacts | Yes | Creators and social-first shops that sell through Instagram, TikTok or Messenger DMs |
| [Typebot](https://chatbots.reviews/en-us/reviews/typebot) | 6.7 | Open-source builder | $39 per month | Yes | chats | Partly | Developers and technical marketers who want cheap per-chat pricing or a self-hosted bot builder |
| [Voiceflow](https://chatbots.reviews/en-us/reviews/voiceflow) | 6.6 | Agent-building platform | $60 per month | Partly | credits | Not documented | Technical CX teams and agencies that want a voice and web-chat agent with model choice, staging environments and code |
| [Chatfuel](https://chatbots.reviews/en-us/reviews/chatfuel) | 6.3 | AI agent for support | $20 per month | Partly | credits | No | Agencies and small sales teams that want an AI agent answering leads on WhatsApp and Instagram |

> **Scored from public documentation, on a rubric you can read.** Scores come from five published criteria: pricing clarity, access, builder depth, reach and handoff, and data and trust. Every price and limit is stored once, in one product database, with a link to its source, so no two pages on this site can disagree. Rubric v1.0 · The reference-bot build test has not been run yet. Until it has, no page here says a product was tested. [Read the full method](https://chatbots.reviews/en-us/how-we-review) · [The reference-bot test](https://chatbots.reviews/en-us/reference-bot-test)

## Chatbot finder

Say what the bot is for and where it has to work. The finder filters the same product database the reviews use and tells you why each builder was kept or dropped.

| Product | Built for | Channels | Who will build it? | Free plan | EU data hosting | Paid plans from |
| --- | --- | --- | --- | --- | --- | --- |
| [Intercom Fin](https://chatbots.reviews/en-us/reviews/intercom-fin) | Customer support, Ecommerce | Website widget, WhatsApp, Messenger, Instagram, SMS, Email, Voice, Slack | No code, Some code | No | Partly | $0.99 per resolution |
| [Botpress](https://chatbots.reviews/en-us/reviews/botpress) | Customer support, Custom agents | Website widget, WhatsApp, Messenger, Instagram, Telegram, SMS, Email, Slack, Voice | No code, Some code, Developer | Yes | Partly | $150 per month |
| [HubSpot Chatbot Builder](https://chatbots.reviews/en-us/reviews/hubspot-chatbot) | Customer support, Lead generation | Website widget, Messenger, WhatsApp, Email | No code, Some code | Yes | Partly | $20 per seat per month |
| [Landbot](https://chatbots.reviews/en-us/reviews/landbot) | Lead generation, Customer support | Website widget, WhatsApp, Messenger | No code, Some code | Yes | Yes | €40 per month |
| [Tidio Lyro](https://chatbots.reviews/en-us/reviews/tidio-lyro) | Customer support, Ecommerce, Lead generation | Website widget, WhatsApp, Messenger, Instagram, Email | No code, Some code | Yes | Yes | $29 per month |
| [Manychat](https://chatbots.reviews/en-us/reviews/manychat) | Social-media marketing, Lead generation, Ecommerce | Instagram, Messenger, WhatsApp, Telegram, TikTok, SMS, Email | No code, Some code | Yes | Yes | $17 per month |
| [Typebot](https://chatbots.reviews/en-us/reviews/typebot) | Lead generation, Custom agents | Website widget, WhatsApp | No code, Some code, Developer | Yes | Partly | $39 per month |
| [Voiceflow](https://chatbots.reviews/en-us/reviews/voiceflow) | Customer support, Custom agents | Website widget, Voice, SMS | No code, Some code, Developer | Partly | Not documented | $60 per month |
| [Chatfuel](https://chatbots.reviews/en-us/reviews/chatfuel) | Lead generation, Social-media marketing, Ecommerce | Website widget, WhatsApp, Messenger, Instagram, TikTok | No code, Some code | Partly | No | $20 per month |

_A filter over documented facts. Matches are ordered by fit, then by rubric score. It is not based on hands-on tests. Budgets compare the vendor's entry price in its own currency._

## Reviews

- [Tidio Lyro review](https://chatbots.reviews/en-us/reviews/tidio-lyro)
- [Intercom Fin review](https://chatbots.reviews/en-us/reviews/intercom-fin)
- [Botpress review](https://chatbots.reviews/en-us/reviews/botpress)
- [Voiceflow review](https://chatbots.reviews/en-us/reviews/voiceflow)
- [Manychat review](https://chatbots.reviews/en-us/reviews/manychat)
- [Chatfuel review](https://chatbots.reviews/en-us/reviews/chatfuel)
- [Landbot review](https://chatbots.reviews/en-us/reviews/landbot)
- [HubSpot Chatbot Builder review](https://chatbots.reviews/en-us/reviews/hubspot-chatbot)
- [Typebot review](https://chatbots.reviews/en-us/reviews/typebot)

## Head-to-head comparisons

- [Tidio Lyro vs Intercom Fin](https://chatbots.reviews/en-us/compare/tidio-lyro-vs-intercom-fin)
- [Botpress vs Voiceflow](https://chatbots.reviews/en-us/compare/botpress-vs-voiceflow)
- [Manychat vs Chatfuel](https://chatbots.reviews/en-us/compare/manychat-vs-chatfuel)
- [Landbot vs Typebot](https://chatbots.reviews/en-us/compare/landbot-vs-typebot)
- [Botpress vs Typebot](https://chatbots.reviews/en-us/compare/botpress-vs-typebot)
- [HubSpot Chatbot Builder vs Intercom Fin](https://chatbots.reviews/en-us/compare/hubspot-chatbot-vs-intercom-fin)
- [Landbot vs Tidio Lyro](https://chatbots.reviews/en-us/compare/landbot-vs-tidio-lyro)

## Alternatives

- [The best Intercom Fin alternatives](https://chatbots.reviews/en-us/alternatives/intercom-fin)
- [The best Manychat alternatives](https://chatbots.reviews/en-us/alternatives/manychat)
- [The best Tidio Lyro alternatives](https://chatbots.reviews/en-us/alternatives/tidio-lyro)
- [The best Botpress alternatives](https://chatbots.reviews/en-us/alternatives/botpress)
- [The best Landbot alternatives](https://chatbots.reviews/en-us/alternatives/landbot)

## Pricing, explained

- [Tidio Lyro pricing explained](https://chatbots.reviews/en-us/pricing/tidio-lyro)
- [Intercom Fin pricing explained](https://chatbots.reviews/en-us/pricing/intercom-fin)
- [Botpress pricing explained](https://chatbots.reviews/en-us/pricing/botpress)
- [Voiceflow pricing explained](https://chatbots.reviews/en-us/pricing/voiceflow)
- [Manychat pricing explained](https://chatbots.reviews/en-us/pricing/manychat)
- [Chatfuel pricing explained](https://chatbots.reviews/en-us/pricing/chatfuel)
- [Landbot pricing explained](https://chatbots.reviews/en-us/pricing/landbot)
- [HubSpot Chatbot Builder pricing explained](https://chatbots.reviews/en-us/pricing/hubspot-chatbot)
- [Typebot pricing explained](https://chatbots.reviews/en-us/pricing/typebot)

## Guides

- [What is the difference between a chatbot and an AI agent?](https://chatbots.reviews/en-us/guides/chatbot-vs-ai-agent)
- [Rule-based or AI chatbot: which should you build?](https://chatbots.reviews/en-us/guides/rule-based-vs-ai-chatbots)
- [How is chatbot software priced?](https://chatbots.reviews/en-us/guides/chatbot-pricing-models)
- [What counts as a conversation in chatbot pricing?](https://chatbots.reviews/en-us/guides/what-counts-as-a-conversation)
- [How do you write a knowledge base for a chatbot?](https://chatbots.reviews/en-us/guides/how-to-write-a-bot-knowledge-base)
- [What is a chatbot containment rate?](https://chatbots.reviews/en-us/guides/containment-rate-explained)
- [What are Meta's rules for chatbots on WhatsApp?](https://chatbots.reviews/en-us/guides/whatsapp-chatbot-rules)
- [When should you not use a chatbot?](https://chatbots.reviews/en-us/guides/when-not-to-use-a-chatbot)
- [Chatbots and the law in the United States](https://chatbots.reviews/en-us/guides/chatbots-and-the-law)

## Recently updated

- September 18, 2026 — Site published with rubric v1.0 and nine products. All prices and limits checked against their sources on this date. Editions: US English, UK English, German, Spanish.
- September 18, 2026 — Reference-bot build test protocol published. Status: not run.

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Canonical: https://chatbots.reviews/en-us