# Botpress vs Voiceflow

> Botpress and Voiceflow side by side: type of tool, published prices, billing unit, free plan, builder, channels and data hosting, with a pick for each kind of buyer.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices verified: 18 September 2026 · By the chatbots.reviews team

Researched and drafted with AI assistance from the sources listed on this page. We have not built or tested bots on these platforms yet. Method: [How we review](https://chatbots.reviews/en-gb/how-we-review)

Botpress and Voiceflow are both agent platforms: visual builders for [AI agents](https://chatbots.reviews/en-gb/guides/chatbot-vs-ai-agent) that a no-code team can start with and a developer can extend with code. Botpress adds its own helpdesk and a long list of messaging channels. Voiceflow focuses on designing agents for web chat, voice and SMS, and hands conversations to the helpdesk you already use.

The difference that decides most choices is where the conversations end up. If you want a live inbox and WhatsApp, Messenger or Instagram in the same tool, Botpress covers that; if you are building a voice or phone agent, or want to pick your own model, Voiceflow leans that way. The meters differ too. Botpress bills per conversation plus a separate AI spend, while Voiceflow bills in credits consumed per message, per phone minute and per model token, so their plan prices are not directly comparable. Voiceflow's live pricing page also shows no plan prices; ours come from its public pricing data.

**Bottom line**

- Choose Botpress if you want an agent, messaging channels and a live inbox in one product; choose Voiceflow if you are designing a voice or model-flexible agent that plugs into a helpdesk you already have.

## Side by side

|  | [Botpress](https://chatbots.reviews/en-gb/reviews/botpress) | [Voiceflow](https://chatbots.reviews/en-gb/reviews/voiceflow) |
| --- | --- | --- |
| Score | **8.0** | **6.6** |
| Type of tool | Agent-building platform | Agent-building platform |
| Pricing model | Plan plus usage meter | Credits |
| Paid plans from | US$150 per month | US$60 per month |
| What the bill grows with | conversations | credits |
| Free plan | Yes | Partly |
| Free trial | No | Yes |
| Visual flow builder | Yes | Yes |
| Extensible with code | Yes | Yes |
| Choose or bring your own AI model | Partly | Yes |
| Bot export | Partly | Yes |
| Self-hosting | No | No |
| Built-in inbox for human handoff | Yes | No |
| Channels | Website widget, WhatsApp, Messenger, Instagram, Telegram, SMS, Email, Slack, Voice | Website widget, Voice, SMS |
| Languages | Not documented | Not documented |
| EU data hosting | Partly | Not documented |
| Compliance | SOC 2 Type II, GDPR DPA, HIPAA BAA (Enterprise), EU-U.S. Data Privacy Framework, KPMG penetration test | SOC 2 Type II, ISO 27001, GDPR DPA, HIPAA |
| Vendor's headline claim | — | 70% |
| Figure | 66% (Super Dispatch) | 59% (Trilogy) |
| Best for | Support teams with a developer on hand that want agent building and a helpdesk in one tool | Technical CX teams and agencies that want a voice and web-chat agent with model choice, staging environments and code |

## Choose Botpress if

- You want a live inbox for human takeover in the same tool, which Botpress documents and Voiceflow does not.
- You need WhatsApp, Messenger, Instagram or Telegram, none of which Voiceflow lists as a channel.
- You want to start on a free plan with 25 conversations a month and 3 seats.
- You want plan prices you can read on a public pricing page before you sign up.

## Choose Voiceflow if

- You are building a voice or phone agent: Voiceflow bills 10 credits per phone minute and includes 1 phone number.
- You want to bring your own AI model, which Voiceflow documents fully and Botpress only partly.
- You want to export your agent, which Voiceflow documents and Botpress supports only partly.
- You already run Zendesk, Salesforce or another helpdesk and only need the agent layer.

## Score breakdown

| Criterion | Weight | Botpress | Voiceflow |
| --- | --- | --- | --- |
| Pricing clarity | 25% | 4/5 | 2/5 |
| Access: free plan and time to a first bot | 15% | 4/5 | 4/5 |
| Builder depth and control | 20% | 4/5 | 5/5 |
| Reach and human handoff | 20% | 4/5 | 3/5 |
| Data, compliance and evidence | 20% | 4/5 | 3/5 |

> **Scored from public documentation, on a rubric you can read.** Scores come from five published criteria: pricing clarity, access, builder depth, reach and handoff, and data and trust. Every price and limit is stored once, in one product database, with a link to its source, so no two pages on this site can disagree. Rubric v1.0 · The reference-bot build test has not been run yet. Until it has, no page here says a product was tested. [Read the full method](https://chatbots.reviews/en-gb/how-we-review) · [The reference-bot test](https://chatbots.reviews/en-gb/reference-bot-test)

## What it costs at three volumes

| Product | What the bill grows with | 100 | 1,000 | 5,000 |
| --- | --- | --- | --- | --- |
| Botpress | conversations | US$150 (Plus) | US$750 (Team) | Custom quote |
| Voiceflow | credits | US$60 (Pro) | US$60 (Pro) | US$60 (Pro) |

_Each vendor meters a different unit, named in the second column, so read across a row, not down a column. List prices on monthly billing; seats, add-ons, taxes and channel fees are not included._

## Frequently asked questions

### Is Voiceflow free?

Only partly. Voiceflow's Free plan never expires, but its archived pricing page lists a one-time grant of 100 credits that does not renew, and the vendor says the plan is not meant for production use. Botpress's Free plan, by contrast, renews 25 conversations every month.

### Can I self-host Botpress or Voiceflow?

No. Neither Botpress nor Voiceflow documents a self-hosted option; both run as cloud services. If self-hosting matters, see our list of [open-source and developer chatbot builders](https://chatbots.reviews/en-gb/best/open-source-and-developer).

### Which is better for a phone or voice agent, Botpress or Voiceflow?

Voiceflow documents more of the voice setup: phone minutes are metered in credits, a phone number is included and plans list concurrent-call limits. Botpress also lists voice as a channel, and its pricing page equates one conversation with 3 voice minutes. This comparison is based on each vendor's documentation only.

### Why are Botpress and Voiceflow prices hard to compare?

Botpress and Voiceflow meter different things. Botpress charges per conversation and adds AI usage on top, while Voiceflow charges credits per message, per phone minute and per model token. Our guide to [chatbot pricing models](https://chatbots.reviews/en-gb/guides/chatbot-pricing-models) explains how to turn both into a cost per conversation.

## Related pages

- [Botpress review](https://chatbots.reviews/en-gb/reviews/botpress)
- [Botpress pricing explained](https://chatbots.reviews/en-gb/pricing/botpress)
- [Voiceflow review](https://chatbots.reviews/en-gb/reviews/voiceflow)
- [Voiceflow pricing explained](https://chatbots.reviews/en-gb/pricing/voiceflow)

## Sources

- [Botpress pricing](https://botpress.com/pricing) — Botpress · 18 September 2026
- [Pricing update, May 2026](https://botpress.com/blog/pricing-update-may-2026) — Botpress · 18 September 2026
- [Botpress pricing (archived 10 April 2026)](https://web.archive.org/web/20260410064738/https://botpress.com/pricing) — Botpress, via the Internet Archive · 18 September 2026
- [Botpress home page](https://botpress.com/) — Botpress · 18 September 2026
- [Botpress Desk](https://botpress.com/desk) — Botpress · 18 September 2026
- [Botpress Enterprise](https://botpress.com/enterprise) — Botpress · 18 September 2026
- [Configure your workspace](https://botpress.com/docs/studio/get-started/configure-your-workspace) — Botpress · 18 September 2026
- [Botpress Academy: AI Spend](https://botpress.com/academy-lesson/ai-spend) — Botpress · 18 September 2026
- [Use your own LLM](https://botpress.com/docs/integrations/sdk/integration/use-your-own-llm) — Botpress · 18 September 2026
- [Knowledge Base: add sources](https://botpress.com/docs/studio/concepts/knowledge-base/add-sources) — Botpress · 18 September 2026
- [Versions](https://botpress.com/docs/studio/concepts/versions) — Botpress · 18 September 2026
- [Import and export bots](https://botpress.com/docs/studio/concepts/import-export-bots) — Botpress · 18 September 2026
- [Human handoff](https://botpress.com/docs/studio/get-started/manage-your-agent/human-handoff) — Botpress · 18 September 2026
- [HITL integration: introduction](https://botpress.com/docs/integrations/integration-guides/hitl/introduction) — Botpress · 18 September 2026
- [Translator Agent](https://botpress.com/docs/studio/concepts/agents/translator-agent) — Botpress · 18 September 2026
- [Botpress documentation index (llms.txt)](https://botpress.com/docs/llms.txt) — Botpress · 18 September 2026
- [Botpress v12 sunset notice](https://botpress.com/docs/studio/guides/advanced/v12) — Botpress · 18 September 2026
- [Data Processing Agreement](https://botpress.com/legal/data-processing-agreement) — Botpress · 18 September 2026
- [Privacy statement](https://botpress.com/legal/privacy-statement) — Botpress · 18 September 2026
- [Customer story: Super Dispatch](https://botpress.com/customers/super-dispatch) — Botpress · 18 September 2026
- [Customer story: Extendly](https://botpress.com/customers/extendly) — Botpress · 18 September 2026
- [Customer story: hostifAI](https://botpress.com/customers/hostifai) — Botpress · 18 September 2026
- [Botpress Raises $25M Series B to Scale AI Agent Infrastructure](https://www.globenewswire.com/news-release/2025/06/23/3103351/0/en/botpress-raises-25m-series-b-to-scale-ai-agent-infrastructure.html) — Botpress, via GlobeNewswire · 18 September 2026
- [Voiceflow home page](https://www.voiceflow.com/) — Voiceflow · 18 September 2026
- [Voiceflow pricing (live page, no plan prices shown)](https://www.voiceflow.com/pricing) — Voiceflow · 18 September 2026
- [Voiceflow pricing page as archived on January 6, 2026](https://web.archive.org/web/20260106105741/https://www.voiceflow.com/pricing) — Voiceflow (Internet Archive snapshot) · 18 September 2026
- [Voiceflow pricing service (JSON loaded by the docs credit table)](https://realtime-api.voiceflow.com/v1alpha1/estimation/config) — Voiceflow · 18 September 2026
- [Billing](https://www.voiceflow.com/docs/documentation/account-management/billing) — Voiceflow Docs · 18 September 2026
- [Credits pricing table](https://www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table) — Voiceflow Docs · 18 September 2026
- [Managing your subscription](https://www.voiceflow.com/docs/documentation/account-management/billing/managing-your-subscription) — Voiceflow Docs · 18 September 2026
- [Introducing Voiceflow credits (April 2025)](https://www.voiceflow.com/stories/introducing-voiceflow-credits) — Voiceflow · 18 September 2026
- [Collaboration](https://www.voiceflow.com/docs/documentation/account-management/collaboration) — Voiceflow Docs · 18 September 2026
- [Importing data sources](https://www.voiceflow.com/docs/documentation/build/importing-data-sources) — Voiceflow Docs · 18 September 2026
- [Handoff step](https://www.voiceflow.com/docs/documentation/build/steps/handoff) — Voiceflow Docs · 18 September 2026
- [Export environment (API reference)](https://www.voiceflow.com/docs/api-reference/environment/export-environment) — Voiceflow Docs · 18 September 2026
- [Connect a phone number](https://www.voiceflow.com/docs/documentation/deploy/phone/connect-a-phone-number) — Voiceflow Docs · 18 September 2026
- [Voiceflow documentation index (llms.txt)](https://www.voiceflow.com/docs/llms.txt) — Voiceflow Docs · 18 September 2026
- [PII redaction](https://www.voiceflow.com/docs/documentation/build/data/pii-redaction) — Voiceflow Docs · 18 September 2026
- [Voiceflow integrations](https://www.voiceflow.com/integrations) — Voiceflow · 18 September 2026
- [Voiceflow security](https://www.voiceflow.com/security) — Voiceflow · 18 September 2026
- [Security overview (legal)](https://www.voiceflow.com/legal/security) — Voiceflow · 18 September 2026
- [Data Processing Addendum](https://www.voiceflow.com/legal/dpa) — Voiceflow · 18 September 2026
- [GDPR statement](https://www.voiceflow.com/legal/gdpr) — Voiceflow · 18 September 2026
- [How AI automation transformed Trilogy's customer support](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) — Voiceflow · 18 September 2026
- [Voiceflow, a platform for building conversational AI experiences, raises $15M](https://techcrunch.com/2023/08/15/voiceflow-a-platform-for-building-conversational-ai-experiences-raises-15m/) — TechCrunch · 18 September 2026

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